RETURN & EXCHANGE POLICY
Last Updated: 29th September, 2026
At Hoonar, we want you to love what you wear. If your purchase isn't quite right, we offer a 7-day return/exchange window, subject to the conditions below.
7-Day Return & Exchange
A return or exchange request must be raised within 7 days of delivery. To initiate a return or exchange, contact us at:
Email: hoonar2022@gmail.com
Phone/WhatsApp: 9331160429
Please mention your Order ID and reason for the request.
Conditions for Return / Exchange
Products are eligible only if:
- The product is unused and unworn.
- The product has not been washed, altered or damaged.
- All original tags and labels are intact.
- The product is returned in its original packaging.
- The product is free from perfume, makeup, stains or other marks.
- The product passes our quality inspection.
Products that do not meet these conditions may be rejected for return or exchange.
Items That Cannot Be Returned
The following may not be eligible for return or exchange:
- Customized or altered outfits
- Products specifically made to customer measurements
- Products purchased during a final-sale/non-returnable promotion
- Items damaged after delivery due to improper use
- Items returned without original tags or packaging
Note: Certain products may have specific return/exchange conditions mentioned on their individual product pages. Those conditions will apply to such products.
Size Exchange
If you have selected the wrong size, you may request an exchange within 7 days, subject to availability. If the requested size is unavailable, Hoonar may offer an alternative resolution as applicable.
Damaged or Incorrect Product
If you receive: a damaged product, a defective product, an incorrect product, or a product significantly different from what was ordered, please contact us within 48 hours of delivery. Please provide photographs/video of the product and packaging so that our team can assess the issue.